Refund and Returns Policy

1. General Overview

At ournets, we are committed to providing high‑quality products and a satisfactory shopping experience. This Refund and Returns Policy explains the conditions under which you may return items and receive a refund.

2. Eligibility for Returns

2.1 Return Window

Requests for returns must be submitted within 30 calendar days from the date you receive the product.

2.2 Condition of Returned Items

To be eligible for a refund, the item must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.
• Returned with all accessories, manuals, and any free gifts that were included.

2.3 Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Digital downloads and software licenses.
• Sale or clearance items, unless required by law.

3. Return Process

3.1 Initiating a Return

To start a return, please contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Shipping the Return

Once your request is approved, we will provide a prepaid shipping label (when applicable). Pack the item securely and attach the label. You are responsible for ensuring the package is delivered to the carrier.

3.3 Inspection and Refund

After we receive the returned item, our team will inspect it within 5 business days. If the return meets the eligibility criteria, we will process the refund using the original payment method. Refunds may take 3‑10 business days to appear on your statement, depending on your bank.

4. Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

5. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the return window.
• Return items in their original condition and packaging.
• Cover any return shipping costs unless the return is due to a defect or error on our part.

6. Legal Disclaimers

We reserve the right to refuse a refund or return if the item does not meet the criteria outlined above. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

7. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Our Nets Store, 1234 Market Street, Suite 100, Anytown, USA